Trouble logging in?

Modified on Fri, 18 Aug 2023 at 01:58 PM

If you try to sign in and encounter difficulties, don't worry; several solutions are available to resolve this situation. To begin, confirm that you are using the same email address and password that you used to register your product. If the password is incorrect or forgotten, it can be changed anytime by following the steps below.

We recommend bookmarking or saving the following two links:

The following video shows an example of attempting to sign in with incorrect credentials or after forgetting your password:

To begin the process of resetting your password, follow these steps:
  • Click on Forgot your password?
  • Enter your registered email address
  • Click the Send Reset Link button

  • You will receive an email with a link that you must click on
  • Please enter your new password and confirm it
  • Select Set New Password and then Ok

After you've completed all of the preceding steps, you can sign in as usual with your new password. 

If you continue having problems, please get in touch with our Support Team:
Phone: +1 (888) 337-0949

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