When your Taptok Card is lost or stolen, there are several steps you can take to protect the information on your card. Below, we will show you how to handle the situation on your own or with our assistance.
1- Personally locking it
When you buy one of our products, you'll also get access to our Audience Connections Platform, where you'll get tools to manage all of your physical products and digital content, including the ability to manually lock any of your products. To do so, follow these steps:
- On the dashboard's sidebar click on Physical Products
- Locate the product you want to lock and then click on Manage Product
- Once in the Manage Product section, click on Lock Product
- Lastly, click on Lock
2- Via the Report Issue feature
Our platform has the feature Report Issue within any section of it and will use the current section you are navigating as a reference, so you can report your product using this option; to do so, follow the steps below:
- Scroll down and click the title Report Issue alongside a bug icon in the Manage Product section (as shown in the previous steps).
- Once the reporting screen appears, describe your issue and specify that you want to lock your product. A member of our support team will receive this ticket and lock your card.
3- Contacting our support team
Another option for locking your products is to contact our support team directly. You can contact our support team in a variety of ways by clicking Help & Support in the dashboard's sidebar.
You can also save the following contact information of our support team:
Email: support@tt.social
Phone: +1 (888) 337-0949
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