When tapping the card ensure to place the center of the card at the backside of the mobile device.
When tapping on iPhone make sure the screen is on and unlocked. Place the center of the card at the top edge of the phone. For newer models it is best to tap right above where the camera is located.
When using Androids place the card at the lower half of the phone. Ensure the NFC is enabled, sometimes it may come disabled on Androids.
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