My tapping is not working. What can I do?

Modified on Wed, 20 Sep 2023 at 12:02 PM

Several steps must be taken before determining whether or not Tapping is working. Nowadays, nearly all smartphones are fully compatible with the Tap (NFC) method; however, there may be cases where a prospect's phone does not have NFC. In those cases, we'll provide alternative solutions below.

First, we need to ensure that your Physical Card has been fully activated because tapping would not work. To see if your product is activated correctly and has digital content added to it, such as Virtual Cards or Mini-Pages, you can take a look at the following article that explains this process: https://help.tt.social/support/solutions/articles/72000590063-how-to-activate-a-taptok-card

Afterward, we must ensure that NFC is activated correctly in both your phone (which is required for activation) and any prospects' phones (which will look at the content of your card when you Tap into their phones).

When using Androids, place the card at the phone's lower half. Ensure that NFC is enabled. Sometimes, it may become disabled on Androids. Watch the following video: https://help.tt.social/support/solutions/articles/72000563504-how-to-tap-on-android

When tapping on the iPhone, ensure the screen is on and unlocked. Place the center of the card at the top edge of the phone. For newer models, it is best to tap right above the camera's location. Watch the following video:https://help.tt.social/support/solutions/articles/72000563505-how-to-tap-on-iphone



You can use QR Codes or link-sharing alternatives if a prospect's phone doesn't have NFC. There are two ways to use QR Codes: the first is already integrated at the back of your card, and the second is that QR Codes can be exported from our platform and used in different sections of your account, such as Virtual Cards and Mini-Pages.

Examine the following articles:

Link sharing can be found within the Virtual Cards and Mini-Pages sections.

If you've tried all of these solutions and actions and Tapping is still not working, please get in touch with our support team:

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